All recordings from the 1997 conference:

IPA '97 (Independent Physicians) -"Winning Excell.."

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NOTE: Recording formats (e.g. cd, mp3, dvd) are grouped together. If other formats are available they will appear further down the list. ITEM ID# TITLE Items in Set Price TO ORDER: Enter Quantity and Click Add to Cart IPA97-001 Welcome/Intro - Nancy Oswald, Ph.D. Competing on Service - H. Robert Heller (format: audiotape)   1   $12.00     set(s) IPA97-002 Service & Quality Excellence: Prove Your Value in Managed Care - Patricia E. Powers (format: audiotape)   1   $12.00     set(s) IPA97-003 Managed Care - The Better Alternative Art Small, M.D. (format: audiotape)   1   $12.00     set(s) IPA97-004 Collaborative Customer Serrvice Improvement.. Marilyn McCullogh & Mary Ellen Leahy (format: audiotape)   1   $12.00     set(s) IPA97-005 Physician Compensation as a Motivator Francesco Federico, MD & Geoffrey B. Baker (format: audiotape)   1   $12.00     set(s) IPA97-006 Maximize Your HEDIS 3.0 Scores to Prove Exc. A. South, M. Spitzer, RN, M. Inglis (format: audiotape)   1   $12.00     set(s) IPA97-007 Industry Response to Service Imperative... Curtis, Levin, MD, Southam, MD, Bodaken (format: audiotape)   1   $12.00     set(s) IPA97-008 Better Outcomes, Lower Cost... David M. Eddy, M.D., Ph.D. (format: audiotape)   1   $12.00     set(s) IPA97-009 Physicians as Manged Care Advocates John M. Harris, MD & George Garnett, MD (format: audiotape)   1   $12.00     set(s) IPA97-010 Do Clinical Data Change Physician Behavior? Robert Keet, M.D. & Archelle Georgiou, M.D. (format: audiotape)   1   $12.00     set(s) IPA97-011 Using Data in a Clinical Management Context Jerry Coil & Richard Caldwell (format: audiotape)   1   $12.00     set(s) IPA97-012 When 60 Minutes Calls... Tom Alderman & Susan Pisano (format: audiotape)   1   $12.00     set(s)